Refund & Return Policy
At AL BALAGH Education & Training Centre, we strive to ensure your satisfaction with our educational programs and services. If you are not completely satisfied with your purchase, we offer a transparent refund and return policy to address your concerns.
Refund Policy
- Course Fees: Refunds for course fees are subject to the terms and conditions outlined in the specific course registration agreement.
- Digital Products: Due to the nature of digital products, such as e-books, online courses, and downloadable content, refunds may be granted within a specified period if the product does not meet your expectations. Please refer to the product description for refund eligibility.
- Physical Products: Refunds for physical products, such as books or merchandise, are available within 3 calendar days of receipt, provided the product is returned in its original condition and packaging. Shipping costs are non-refundable.
Return Policy
- Digital Products: Due to the nature of digital products, returns are generally not accepted. However, if you encounter technical issues with accessing or downloading the product, please contact us for assistance.
- Physical Products: If you receive a defective or damaged physical product, please contact us within 3 calendar days of receipt to arrange for a return or exchange. We will replace the item or issue a refund upon inspection of the returned product.
Eligibility for Returns and Refunds
- Condition: To be eligible for a return, the physical book must be unused, in the same condition that you received it, and in the original packaging.
- Time Frame: You have 3 calendar days from receipt to return the physical book.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Process for Returns
- Initiate a Return: Contact our customer service team at support@albalagheducation.com or call us at +91 9775701976 to initiate the return process. Provide your order number and reason for the return.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- Return Address: Send the book to the return address provided by our customer service team.
Refunds
- Inspection: Once your return is received and inspected, we will process your refund.
- Refund Credit: The refunded amount will be credited to your original payment method within 5-7 working days.
How to Request a Refund or Return
To initiate a refund or return request, please contact our customer support team at support@albalagheducation.com or call us at +91 9775701976. Provide your order details, including the order number and reason for the refund or return request. Our team will guide you through the process and address any concerns you may have.
Cancellation Policy
If you wish to cancel your enrollment in a course or event, please refer to the specific cancellation policy outlined in the course registration agreement or event registration terms.
Contact Us
If you have any questions or require further assistance regarding our refund and return policy, please don’t hesitate to contact us at:
AL BALAGH Education & Training Centre
Address: Barhas, P.O. Magnavita, P.S. Karandighi, Dist. Uttar Dinajpur, West Bengal, 733201
Tel: +91 9775701976
Email: support@albalagheducation.com
Thank you for choosing AL BALAGH Education & Training Centre. We appreciate your trust and support.